Frequently Asked Questions
Where is your business located?
Iran
Oriental Rug Company is located at 1925 Walton Way
at Baker Avenue. We are located directly across the street
from Ming Wah Chinese restaurant. We were previously located on
Washington Road across from Dillard’s and our cleaning
plant was on Emmett Street. We have now consolidated to our new
Walton Way location.
What are your hours of
operation?
We
are open Monday through Friday from 9AM until 5PM Eastern Time. Most
Saturdays we are open from 9AM until 12 Noon. We are available
before or after hours to accommodate unusual situations.
How often should I have my
Oriental rugs cleaned?
Even
though your Oriental rugs may not look like they need cleaning, it is
advisable to have them cleaned every three years. All Oriental rugs need
moisture to revitalize the wool and keep the rug very pliable.
Does Iran Oriental Rug Company
dry clean rugs?
Yes, we can hand dry clean any type of rug.
Dry cleaning is recommended for many rugs to prevent color running.
Do you handle my antique
Oriental rug any differently than other rugs?
Each individual antique
rug is evaluated to insure the appropriate cleaning method is
used. This procedure assures our customers that their antique
Oriental rug is in knowledgeable and trusted hands.
We love our pets but, they tend
to have accidents on our Oriental rugs. Can you successfully remove pet
odors and stains from our rugs?
Let’s talk about odor
first. Odor can be controlled if your rug is not overly
contaminated. This type of cleaning and deodorizing goes through
many stages to achieve the greatest results. The first step is to spray
a live enzyme solution that will attack and break down the odor-causing
bacteria in your rug. The next step is to soak, rinse and re-rinse
your rug until all traces of contamination are eliminated. All or
most odor is unnoticeable after the rug is thoroughly dried and
groomed. Successful stain removal is possible with this type of
cleaning method as well. Some stains cannot be removed in extreme
circumstances.
How are my Oriental rugs dried
after they have been cleaned?
Iran Oriental Rug Company
has the only dry room in Augusta. Our
30-foot high dry room facility is large enough to hang and dry over 100
rugs at a time. Your rugs are dried in this controlled atmosphere
- a gently heated room with circulating fans, dehumidifiers, a
thermostatically controlled heat and fresh air system. This
insures that your rug will be safely and thoroughly dried within hours
and not days. Upon request, we can air-dry your rugs in our outdoor
facility located on the premises.
Do you come to my house and
clean my Oriental rugs on our floor?
No
Oriental rug or area rug can thoroughly be cleaned in your home.
Your
rugs can retain too much water that will result in color running, mold
and mildew, odor, and discoloration. (Not to mention water damage to
your hard wood floor)
Does Iran Oriental Rug Company
have pickup and delivery service?
Absolutely!
We are customer oriented and understand the need to have your
Oriental rugs professionally picked up and re-delivered. Please contact
us to arrange pickup and delivery.
How can I prevent moth damage
to my Oriental rug?
Did you know that most
customers are unaware of moth damage until it is too late? Moth
proofing is absolutely necessary and is a process that can be completed
while your rug is in for cleaning. Even though you may have never
seen a moth in your home, moths gravitate toward darkness under heavy
furniture, sofas and chairs.
I know you repair Oriental rugs
but, can you repair other types of area rugs?
We repair any type of area
rug including braided and hooked rugs.
Do
Oriental rugs need padding?
All
antique Oriental rugs absolutely need the proper padding to ensure
longevity. The wrong type of padding will wear out your antique rugs
prematurely. All other Oriental rugs need the correct padding as
well. We can custom cut
padding for your Oriental rug while your rug is at Iran Oriental Rug
Company being cleaned or repaired. We stock the best quality
padding available.
